Privacy Policy

Information pursuant to art. 13 of European Regulation 679/2016 and consent.
Pursuant to art. 13 of the European Regulation (EU) 2016/679 (GDPR), and in relation to the personal data which Aparthotel Italia srl will become available to, we communicate the following:

The residenzedelcuore.it website collects some personal data from its users.

Data Controller

Federico Baldin c/o Aparthotel Italia srl
via Centro 23, Verona
Tel. 3203730424 – Email: info@residenzedelcuore.it

Types of Data collected

Through tools such as contact forms, email reception, telephone contacts on this site we collect some personal data from users, either independently or through third parties.
The data collected are: name, surname, telephone number, VAT number, company name, email, interests, Fiscal Code, user ID, copy of identity documents for online check-in, usage data, tracking tool ,  device information,  unique device identifiers for advertising (Google Advertiser ID or IDFA identifier, for example).
Complete details on each type of data collected are provided in the dedicated sections of this privacy policy or through information texts displayed before the data is collected.
Personal data may be freely provided by the user or, in the case of usage data, collected automatically when using this site.

Unless otherwise specified, all data requested by this site is mandatory. If the user refuses to communicate them, it may be impossible to provide the requested service.
In cases where this site indicates some data as optional, users are free to refrain from communicating such data, without this having any consequence on the availability of the service or its operation.
The use of Cookies – or other tracking tools – by this site or by the owners of third-party services used by this site, unless otherwise specified, has the purpose of providing the service requested by the user, in addition to other purposes. described in this document and in the Cookie Policy.
The user assumes responsibility for the personal data of third parties obtained, published or shared through this site and guarantees that he has the right to communicate or disseminate them, freeing the Owner from any liability towards third parties.

Method and place of processing of collected data

Treatment methods
The Data Controller adopts appropriate security measures aimed at preventing unauthorized access, disclosure, modification or destruction of personal data.
The processing is carried out using IT and/or telematic tools, with organizational methods and with logic strictly related to the purposes indicated.
In addition to the Data Controller, in some cases, other parties involved in the organization of this site (administrative, commercial, marketing, legal, system administrators) or external parties (such as third-party technical service providers, postal couriers, hosting providers, IT companies, communication agencies) also appointed, if necessary, as Data Processors by the Data Controller.
The updated list of managers can always be requested from the Data Controller.

Legal basis of processing
The Data Controller processes personal data relating to the user if one of the following conditions exists:

The user has given consent for one or more specific purposes;
NB: in some jurisdictions the Data Controller may be authorized to process personal data without the user’s consent or another of the legal bases specified below, until the user objects. (“opt-out”) to such processing.
However, this is not applicable if the processing of personal data is regulated by European legislation on the protection of personal data;
– the processing is necessary for the execution of a contract with the User and/or the execution of pre-contractual measures;
– the processing is necessary to fulfill a legal obligation to which the Data Controller is subject;
– the processing is necessary for the execution of a task of public interest or for the exercise of public powers vested in the Data Controller;
– the processing is necessary for the pursuit of the legitimate interest of the Data Controller or third parties.
However, it is always possible to request the Data Controller to clarify the concrete legal basis of each processing and in particular to specify whether the processing is based on the law, provided for by a contract or necessary to conclude a contract.

Place
The data is processed at the operational offices of the Data Controller and in any other place where the parties involved in the processing are located.
For further information, contact the Owner.
Your personal data may be transferred to a country other than the one in which you are located. To obtain further information on the place of processing, the user can refer to the section relating to details on the processing of personal data.

You have the right to obtain information regarding the legal basis for the transfer of your data outside the European Union or to an international organization governed by public international law or constituted by two or more countries, such as the UN, as well as regarding the security measures adopted by the Data Controller to protect the data.

The user can check whether one of the transfers just described takes place by examining the section of this document relating to details on the processing of personal data or request information from the Data Controller by contacting him at the details indicated at the beginning.

Conservation time
The data are processed and stored for the time required by the purposes for which they were collected.

Therefore:

Personal data collected for purposes related to the execution of a contract between the Owner and the User will be retained until the execution of this contract is completed.
Personal data collected for purposes attributable to the legitimate interest of the Data Controller will be retained until such interest is satisfied.
The user can obtain further information regarding the legitimate interest pursued by the Owner in the relevant sections of this document or by contacting the Owner.
When the processing is based on the user’s consent, the Data Controller may retain personal data for longer until such consent is revoked.
Furthermore, the Data Controller may be obliged to retain personal data for a longer period in compliance with a legal obligation or by order of an authority.

At the end of the retention period, the personal data will be deleted.
Therefore, upon expiry of this deadline the right of access, cancellation, rectification and the right to data portability can no longer be exercised.

Purpose of the Processing of Collected Data

The user’s data is collected to allow the Owner to provide the Service, fulfill legal obligations, respond to requests or enforcement actions, protect their rights and interests (or those of Users or third parties), identify any malicious activities or fraudulent, as well as for the following purposes: Contacting the User, Tag Management, Displaying content from external platforms and Statistics.

To obtain detailed information on the purposes of the processing and the personal data processed for each purpose, the User can refer to the “Details on the processing of Personal Data” section.

Details on the processing of Personal Data

Personal data is collected for the following purposes and using the following services:

Contact the User
Contact forms on this site
By filling out a contact form with their data, the user consents to their use to respond to requests for information, quotes, or any other nature indicated by the form header.
Personal data processed: Tax code, surname and name, email, User ID, telephone number, copy of identity documents for online check-in, VAT number, company name, preferences, optional data entered spontaneously by the user in the text- contact form area.

Statistics
The services contained in this section allow the Data Controller to monitor and analyze traffic data and serve to keep track of user behavior.

Google Analytics (Google Ireland Limited)
Google Analytics is a web analytics service provided by Google Ireland Limited (“Google”). Google uses the personal data collected for the purpose of tracking and examining the use of this site, compiling reports and sharing them with other services developed by Google.
Google may use personal data to contextualize and personalize the ads of its advertising network.
Personal Data processed: Usage Data, Tracking Tool.
The IP addresses collected are anonymized.

Place of processing: Ireland – Privacy Policy – Opt Out.

Tag management
This type of service is functional to the centralized management of tags or scripts used on this site.
The use of these services involves the flow of User Data through them and, if applicable, their retention.

Google Tag Manager (Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google Ireland Limited.
Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland – Privacy Policy.

Viewing content from external platforms
This type of service allows you to view content hosted on external platforms directly from the pages of this site and interact with them.
This type of service could still collect data on web traffic relating to the pages where the service is installed, even when users do not use it.

Google Fonts (Google Ireland Limited)
Google Fonts is a character style visualization service managed by Google Ireland Limited which allows this site to integrate such content within its pages.
Personal Data processed: Usage Data, Tracking Tool.

Place of processing: Ireland – Privacy Policy.

Google Maps (Google Ireland Limited)
Google Maps Google Maps is a map viewing service managed by Google Ireland Limited which allows this Application to integrate such content within its pages.
Personal Data processed: Usage data; Tracking Tool.

Place of processing: Ireland – Privacy Policy.

WhatsApp – WhatsApp Ireland Limited
We use WhatsApp for chat support aimed at customer care.
Personal data collected: Cookies and Usage data
Place of processing: Ireland – Privacy Policy.

Facebook Remarketing (Facebook Ireland Ltd)
Facebook Remarketing is a Remarketing and Behavioral Targeting service provided by Facebook, which connects the activity of this Website with the Facebook advertising service. This Site uses the Facebook Pixel tool to measure conversions. Thanks to the Facebook Pixel, it is possible to understand the actions that people perform on the Website.
The data collected can be used to:

– ensure that adverts are shown to the right people
– create audience groups to target with adverts
– take advantage of the additional advertising tools of the platform on which you advertise
The information collected is anonymous and cannot be used to identify the identity of an individual user. However, the information is saved and analyzed by Facebook, which may link the action to an individual profile and use this information for Facebook’s internal advertising purposes, as outlined in Facebook’s privacy policy. This will allow Facebook to show ads both on Facebook and on third-party sites. The Site Owner has no control over how this data is used. For more information on how users can protect their privacy, please refer to the Privacy policy of Facebook.

Google ADS
Google ADS is a service provided by Google Ireland Limited that connects this Website with the Google advertising network. This Website makes use of the Remarketing features of Google Analytics combined with the possibility of adapting to different devices of Google ADS. This feature makes it possible to connect target groups for promotional campaigns created by the Google Analytics Marketing function. This allows us to show advertising based on the user’s personal interests, identified through an analysis of the user’s behavior on the web, whether on a mobile device or other devices. You can permanently disable targeting and remarketing features by disabling the “personalized advertising” feature here LINK.

Personal Data collected: Cookies and Usage Data.
Place of processing: Ireland – Privacy Policy

User Rights

Users can exercise certain rights with reference to the Data processed by the Owner.

Specifically, the user has the right to:

– Revoke consent at any time.
The user can revoke the previously expressed consent to the processing of their personal data.

– Object to the processing of your data. The user can object to the processing of their data when it occurs on a legal basis other than consent. Further details on the right to object are set out in the section below.

– Access your data. The user has the right to obtain information on the data processed by the Data Controller, on certain aspects of the processing and to receive a copy of the data processed.

– Check and request rectification. The user can verify the correctness of their data and request its updating or correction.

– Obtain the limitation of treatment. When certain conditions are met, the user can request the limitation of the processing of their data. In this case the Data Controller will not process the Data for any purpose other than its conservation.

– Obtain the cancellation or removal of your Personal data. When certain conditions are met, the user can request the deletion of their data by the Data Controller.

– Receive your data or have it transferred to another owner. The user has the right to receive their data in a structured, commonly used and machine-readable format and, where technically feasible, to obtain its transfer without obstacles to another owner. This provision is applicable when the data is processed with automated tools and the processing is based on the user’s consent, on a contract of which the user is a party or on contractual measures connected to it.
lodge a complaint. The user can lodge a complaint with the competent personal data protection supervisory authority or take legal action.

Details on the right to object

When personal data is processed in the public interest, in the exercise of public powers vested in the Data Controller or to pursue a legitimate interest of the Data Controller, users have the right to object to the processing for reasons related to their particular situation.

Users are reminded that, if their data is processed for direct marketing purposes, they can object to the processing without providing any reason. To find out whether the Owner processes data for direct marketing purposes, Users can refer to the respective sections of this document.

How to exercise your rights

To exercise the User’s rights, users can direct a request to the contact details of the Owner indicated in this document. Requests are filed free of charge and processed by the Data Controller as quickly as possible, in any case within one month.

Cookie Policy

This site uses Tracking Tools. To find out more, the user can consult the Cookie Policy.

Further information on treatment

Defense in court
The user’s personal data may be used by the Data Controller in court or in the preparatory stages of its possible establishment for the defense against abuse in the use of this site or related services by the user.
The user declares to be aware that the Data Controller may be obliged to reveal the data by order of public authorities.

Specific information

Upon user request, in addition to the information contained in this privacy policy, this site may provide the user with additional and contextual information regarding specific services, or the collection and processing of personal data.

System logs and maintenance

For needs related to operation and maintenance, this site and any third-party services used by it may collect system logs, i.e. files that record interactions and which may also contain personal data, such as the User’s IP address.

Information not contained in this policy
Further information in relation to the processing of Personal Data may be requested at any time from the Data Controller using the contact details.

Response to “Do Not Track” requests
This Application does not support “Do Not Track” requests.
To find out whether any third-party services used support them, the User is invited to consult the respective privacy policies.

Changes to this privacy policy
The Data Controller reserves the right to make changes to this privacy policy at any time by notifying users on this page and, if possible, if technically and legally feasible, by sending a notification to users through one of the contact details of which it is aware. possession.

If the changes affect processing whose legal basis is consent, the Owner will collect the User’s consent again, if necessary.

Security of navigation and entry of personal data

To ensure total security when browsing and entering personal data prior to the actual transaction, Risarcimento Assistito uses SSL (Secure Socket Layer) technology.

This technology encrypts and protects data sent over the internet.

With the SSL protocol activated, a padlock with a green address bar will appear at the top of the browser, and by clicking you will obtain information on the registration of the SSL digital certificate.

Also, at the top of the browser, the URL will start with “https” instead of “http”, this ensures data protection for the page the customer is on.
—–

Privacy

Safeguarding the confidentiality of personal data is a primary commitment for Aparthotel Italia srl; for this reason our web activities are managed in accordance with data protection and data security laws.
This document, called “Privacy”, contains information relating to the collection and management of user data by www.residenzedelcuore.it

This Policy may be modified or updated to adapt to the characteristics of the services offered by Aparthotel Italia srl. Pursuant to art.13 of Legislative Decree 196/2003, the following is declared:
Collection and use of personal data. We collect two types of information regarding the profile of our visitors: personal information (name, company, e-mail address, etc.) provided to us voluntarily by the user, and additional information (number of visitors who register on our site, pages to which access, etc.). The processing that will be carried out on the personal data provided may include the following activities: collection, recording, organisation, conservation, processing, modification, communication, cancellation and destruction.

The purpose of the processing has the sole purpose of being able to provide our services and allow the necessary management, as well as the exercise of activities which include, by way of example:

1. data processing for internal statistics;
2. operational activities for internal management. Filling out forms or sending messages via the website www.residenzedelcuore.it entails consent to the processing of the personal data provided and for the purposes mentioned above. The information that will be collected through the various registration forms for services of www.residenzedelcuore.it will be processed, protected and controlled, in compliance with security measures, with means capable of preventing the risk of loss or destruction, unauthorized access or unauthorized processing, or damage to the integrity or confidentiality of the data.
   Aparthotel Italia srl reserves the right to provide the data collected to third parties linked to it for management, maintenance and operation services of its website as well as for internal needs and compliance with legal obligations. Third parties thus identified, however, are prohibited from using the information they can access (in order to provide the services listed above) for purposes other than the provision of the service itself.
3. Security in data transmission In compliance with the requirements of the technical specifications regarding minimum security measures (Articles 33 to 36 of the Privacy Code), the website www.residenzedelcuore.it of Aparthotel Italia srl has put into implement physical, electronic and managerial procedures to safeguard and ensure the security of the information that the user has provided online, against loss, improper or incorrect use as well as alteration.

It is important to remember that personal data is provided to the site via the internet traveling through systems that cannot be monitored or controlled by Aparthotel Italia srl and could be intercepted by unauthorized third parties.

4. Links external to the website www.residenzedelcuore.it may contain links to other websites, managed by companies connected or not connected to Aparthotel Italia srl. The latter is not responsible for the contents and compliance with the Privacy legislation by linked sites to which reference has been made. We therefore recommend that you carefully read the privacy statement of each site you visit.
   5. Rights of interested parties. Data access and complaints. Articles 7 and 8 of Legislative Decree 196/2003 establish the rights and faculties that can be exercised regarding the processing of the data provided. In particular, the interested party can obtain from the owner confirmation of the existence or otherwise of their personal data and that these are made available in an understandable form.
   The interested party may also request to know the origin of the data, as well as the logic and purposes on which the processing is based.
   Aparthotel Italia srl is committed to a fair and rapid resolution of any dispute regarding the privacy policy.

   6. Express consent of the interested party Pursuant to articles. 23 and 24 of Legislative Decree 196/2003, the express consent of the interested party is requested for the use of the data by Aparthotel Italia srl for purposes other than those previously indicated, and in particular: – sending advertising material; – sending commercial information; – processing of market research and statistics.

WARNING
In compliance with Legislative Decree 196/2003 we inform you that the data controller of personal data is Aparthotel Italia srl, with registered office in Verona via centro 23. The updated list of data controllers is available at Aparthotel Italia srl. These Managers can be contacted via email at: info@residenzedelcuore.it